For many companies, a huge part of their focus is on reaching out to customers. However, when it’s the customer who tries to reach out to them, they’re nowhere to be found. With the advent of AI in customer service, more and more companies are automating their support- which can lead to frustration from customers. Instead of going digital, at SMTP2GO we go human.
The importance of human connection. Investing in your customer service. Communication is key.
Louise Feaheny, Customer Success Engineer, SMTP2GO
Louise has been a Customer Success Engineer at SMTP2GO for 6 years.