The Email’s Your Oyster: The Customer’s Your Pearl

Louise Feaheny

Presented by: ​Louise Feaheny

For many companies, a huge part of their focus is on reaching out to customers. However, when it’s the customer who tries to reach out to them, they’re nowhere to be found. With the advent of AI in customer service, more and more companies are automating their support- which can lead to frustration from customers. Instead of going digital, at SMTP2GO we go human.

Key Takeaways

The importance of human connection. Investing in your customer service. Communication is key.

Louise Feaheny, Customer Success Engineer, SMTP2GO

Louise has been a Customer Success Engineer at SMTP2GO for 6 years.

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