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    About

    The Information Commissioner’s Office publishes UK guidance on data protection, direct marketing and privacy in electronic communications. Its resources cover electronic mail marketing, collecting customer information and using communication technologies, alongside training material on privacy and electronic communications regulations.

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    It is relevant to email, CRM and lifecycle teams seeking the regulator’s own explanations of these topics. Published guidance provides a direct route to the source material and its stated scope.

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    All coverage (5) →
    Security & Deliverability 18 September 2026·emailexpert

    Revolut hands over customer data to fraudsters using a hacked Italian government mailbox

    Revolut disclosed sensitive information on around 680 customers after fraudsters submitted information requests through what turned out to be a certified Italian government email account, or PEC, linked…

    Security & Deliverability 2 September 2026·emailexpert

    Manchester Airports Group Breach Exposes Emails of 8.7 Million Customers

    Manchester Airports Group says the overwhelming majority of people affected by a major data breach had an email address exposed, while a smaller number had additional contact and…

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    Security & Deliverability 18 September 2026·emailexpert

    Revolut hands over customer data to fraudsters using a hacked Italian government mailbox

    Revolut disclosed sensitive information on around 680 customers after fraudsters submitted information requests through what turned out to be a certified Italian government email account, or PEC, linked…

    Security & Deliverability 2 September 2026·emailexpert

    Manchester Airports Group Breach Exposes Emails of 8.7 Million Customers

    Manchester Airports Group says the overwhelming majority of people affected by a major data breach had an email address exposed, while a smaller number had additional contact and…

    Legal & Compliance 1 July 2026·emailexpert

    Beyond Email: ICO Spam Text Fine Shows Consent Abuse and Impersonation Remain Enforcement Priorities

    The UK regulator fined a Manchester debt-marketing firm £300,000 for 5.5 million unlawful texts, including fake bailiff threats. It is an SMS case, but it was decided under…

    Legal & Compliance 21 May 2026·emailexpert

    ICO updates ahead: why UK email senders should revisit soft opt-in and legitimate interest rules

    The UK’s Information Commissioner’s Office is updating its direct marketing and PECR guidance to reflect the Data (Use and Access) Act 2025. The redraft is currently in progress…

    Legal & Compliance 3 February 2026·emailexpert

    ICO impose £225,000 fines over mass nuisance marketing – vague consent won’t cut it

    The UK Information Commissioner's Office (ICO) has issued two monetary penalties totalling £225,000 after finding millions of unlawful marketing messages were sent without valid consent under the Privacy…

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