About
The Australian Communications and Media Authority (ACMA) is an Australian regulator whose remit includes commercial electronic messaging. Its email resources explain the sender responsibilities under the Spam Act and related regulations, and provide routes for enquiries and reports.
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The guidance covers obtaining and recording consent, identifying the business that authorised a message and providing a working unsubscribe facility. It also addresses purchased lists and address-harvesting software. An organisation remains responsible for its messages when another provider sends them on its behalf.
ACMA’s general enquiry service publishes info@acma.gov.au and 1300 850 115, with telephone hours of 9am to 5pm AEST on weekdays excluding public holidays. The authority supplies regulatory information and enforcement channels rather than an email-sending product.
Spam can be forwarded to report@submit.spam.acma.gov.au without changing the message or subject line. ACMA distinguishes this quick reporting route from making a formal complaint.
