At least in the Australian higher education sector, high email volumes appear to be a direct contributing factor to work stress, impacting employees’ health and well-being.
The initial University of South Australia report suggests “digital communication facilitates contact and collaboration between academic staff, students and industry. However, digital communication also encompasses negative and pervasive elements to workers and organisations which include interruption to concentration, work flow disruption, 24/7 connectivity, and work-family conflict. In turn, digital communication is often associated with work-related stress.”
Read more about the ongoing study here. Our take at emailexpert, we could almost all do with training in better email management skills.