While Slack channels buzz and Microsoft Teams notifications ping incessantly, a comprehensive new study suggests those claiming email is dead, are suprise surprise wrong and have been writing email’s obituary prematurely.
Exclaimer’s State of Business Email 2025 report, surveying over 4,000 IT leaders across four major markets, reveals that email isn’t just surviving the digital workplace revolution—it’s thriving as the backbone that holds increasingly fragmented communication ecosystems together.
Key Findings from the Report:
- 56% of critical business communication still happens over email, making it the most relied-upon channel across departments.
- Workplace communication stacks are expanding, but often in siloed ways. Many tools serve niche use cases or specific teams, while email continues to function cross-functionally, especially when information must be structured, traceable, and broadly accessible.
- Security concerns remain prominent. Email remains a major threat vector. IT leaders cite phishing, data leaks, and accidental sends as ongoing risks.
- Employees are more mobile and hybrid than ever, but still default to email for formal, high-stakes communication.
- Monitoring and auditing capabilities of email make it uniquely suited for compliance-heavy industries and interdepartmental collaboration.
The report also reflects a growing awareness among IT leaders: while newer tools may feel more agile, they’re rarely used company-wide, and when it matters most, teams still return to email.
You can read the full report here:
State of Business Email Report 2025 – Exclaimer
