About
rdcom supplies business messaging through its inTouch platform and direct integrations. inTouch combines email, SMS and RCS with contact and consent management, campaign content, reports and automated customer journeys. It serves smaller businesses, larger enterprises, agencies and technology partners.
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Email users can manage lists and audiences, prepare templates in a visual editor and personalise messages with dynamic fields. Application integrations support transactional messages such as confirmations, receipts and service updates. APIs, webhooks and native connections can exchange data with CRM, ecommerce and other business systems.
The platform offers different operating models: businesses can run their own campaigns, partners can manage clients and subaccounts or present a branded service, and enterprise projects can use custom integrations and workflows. The email functions available depend on the active profile and integration. rdcom also provides technical and operational support for sending setup, authentication, reputation and interpretation of delivery results.
Documented workflows include renewal reminders, appointment messages and changes to bookings.
